This website requires cookies to provide all of its features. By using our website, you agree to our use of cookies - Learn more Hide this message

Frequently Asked Questions

1. What type of ticket do I need to use the Tangerine Fields service?

At most festivals Tangerine Fields are based within the main festival campsite. Therefore, you will need to purchase a WEEKEND WITH CAMPING ticket from the festival you are attending to use our service.

You will not be able to access the Tangerine Field if you purchase weekend non-camping or day tickets. Exceptions to this are;

For RIAT, please purchase camping for the days you are attending the event

For Hay Festival, please purchase camping for whichever days you wish to stay

2. Can I book my accommodation before I book my festival ticket?

We always recommend you have your festival camping ticket booked before you book with us (You may not receive your actual festival tickets until just before the festival but as long as you have a confirmed booking for them then you can book with us).

If you book accommodation with us, then end up not getting a festival camping ticket, you will be subject to our cancellation fees if you have to cancel your Tangerine Fields booking. Please see our Terms and Conditions for cancellation fees.

3. What equipment do you have available to hire?

We hire pre-pItched dome tents, and various boutique canvas options including, Bell Tents, Cosy Tents, Bubble Bells, Geo Domes & Bedouins.

We also provide sleeping accessories such as Airbeds & Sleeping Bags. Some Boutique options come fully furnished while Bedding Bundles are available to add on to others.

Not all accommodations or accessories are available at each festival so please check the booking page of the festival you are attending to see what accommodations are on offer.

4. Can I take any items home with me?

All our equipment is rented, and should be left for our staff to pack down at the end of the festival, with the exception of the sleeping bags, which you can take home with you.

If you do not take the sleeping bags home with you we donate them to various local, national and international charities. Please see our Being Green page for more information on our sleeping bag donations.

5. What days do I get to use the tent?

All our accommodations are pitched and ready for use from when the festival campsite gate opens until it closes. Check the website of the festival you are attending for campsite opening and closing times.

6. Can I request where in the festival campsite my tent is pitched?

All our tents are pitched together in the pre-designated Tangerine Fields area of the campsite.

If you have registered with the festival you are attending as a camper with accessibilty needs and wish to be pitched in the accessible field then please contact us with your booking reference number ([email protected])

Please be aware you a camping in a busy festival field which can be nosiy so make sure you bring ear plugs if noise effects your sleep. We are unable to guarantee quiet camping.

7. How do I check in to my accommodation when I arrive?

Arrival information can be found on the booking page of the festival you are attending. We will also email and text it to you within a few days before the festival opens. Tangerine Fields are also located on several festival site maps so please check the website of the festival you are attending.

Our Check-in Gazebo will be located at the entrance to our field and from there our on-site staff will show you to your accommodation.

Please ensure:

1. You bring your booking refence number (TF-1234) with you.

2. You arrive within the check-in opening times stated on the arrivals instructions page

All our accommodations are pre-allocated to each individual booking prior to your arrival and will be reserved for you no matter what day you arrive at the festival.

If you have someone arriving separately to the main booking holder, please ensure they have the booking reference number and the arrival instructions prior to arriving.

8. Between what times can I check-in to my tent?

The Tangerine Fields check-in gazebo is not open 24hours. Please check Arrival Info on the booking page of the festival you are attending for opening times as this can vary from day to day and from festival to festival.

10. Can my friends who have not booked a tent visit us in the Tangerine Field?

Where we are located in a boutique field with stewards on the gate, only people who have book pre-pitched accommodation will be allowed into the Tangerine Field.

Where we are located in the General campsite, your friends can visit you at your tent.

Please check the Campsite Information tab of the festival you are attending for our location at that festival

11. What toilet and shower facilities are available?

Please check the Campsite Info on the booking page of the festival you are attending for which facilities are available with your booking



Group bookings book anytime & get pitched with your mates!

Just add their booking details & get pitched together at the festival

Festival tickets are not included in the price