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Frequently Asked Questions

What type of ticket do I need to use the Tangerine Fields service?

Tangerine Fields are based within the main festival campsite. Therefore you will need to purchase a WEEKEND WITH CAMPING ticket* from the festival you are attending to use our service.

You will not be able to access the Tangerine Field if you purchase weekend non-camping or day tickets*. (*not applicable to the Hay Festival)

Can I book my accommodation before I book my festival ticket?

We always recommend you have your festival camping ticket booked before you book with us (You may not receive your actual festival tickets until just before the festival but as long as you have a confirmed booking for them then you can book with us).

If you book accommodation with us, then end up not getting a festival camping ticket, you will be subject to our cancellation fees if you have to cancel your Tangerine Fields booking. Please see our Terms and Conditions for cancellation fees.

What equipment do you have available to hire?

We hire Tents for upto 2, 4, 6 or 8 people, Tipis for upto 2, 6 or 8 people, Mini-Yurts for 2 people, Geo-Domes for 4 people and Gypsy Caravans for families or groups of upto 4 people.

We also provide various accessories such as Airbeds, Sleeping Bags, Head Torches and Gas Stoves.

Not all accommodations or accessories are available at each festival so please check the booking page of the festival you are attending to see what accommodations are on offer.

Can I take any items home with me?

All our equipment is rented, and should be left for our staff to pack down at the end of the festival, with the exception of the sleeping bags and the head torches, which you can take home with you.

If you do not take the sleeping bags home with you we donate them to various local, national and international charities, including Oxfam and Shelter.

What days do I get to use the tent?

All our accommodations are pitched and ready for use from when the festival campsite gate opens until it closes. Check the website of the festival you are attending for campsite opening and closing times.

Can I request where in the festival campsite my tent is pitched?

All our tents are pitched together in the pre-designated Tangerine Fields area of the campsite. When making your booking you can specify your preferred site within the Tangerine Fields area (ie. General, Family) and we will pitch you next to other people who have made the same request.

If you have registered with the festival you are attending as a disabled camper and wish to be pitched in the disabled field then please contact us with your booking reference number (bookings@tangerinefields.co.uk) at least 10 days prior to arriving at the festival to allow us to contact the festival and make arrangements for this to be possible.

Please be aware you a camping in a busy festival field which can be nosiy so make sure you bring ear plugs if noise effects your sleep.

How do I find my accommodation when I arrive?

Arrival information can be found on the booking page of the festival you are attending. Tangerine Fields are also located on several festival site maps so please check the website of the festival you are attending.

Our large Orange Check-in Gazebo will be located at the entrance to our field and from there our on-site staff will show you to your accommodation.

Please ensure:

1. You bring your booking refence number (TF__-____) with you.

2. You arrive within the check-in opening times stated on the arrivals instructions page

All our accommodations are pre-allocated to each individual booking prior to your arrival and will be reserved for you no matter what day you arrive at the festival

Between what times can I check-in to my tent?

The Tangerine Fields check-in gazebo is NOT open 24hours. Usual check-in times are 8am - 12midnight, however please check Arrival Info on the booking page of the festival you are attending as this can vary slightly from festival to festival.

Can our group have our tents pitched together?

All tents booked together will be pitched together. If more of your friends want to be pitched with you and are booking seperatly then, after you have made your first booking, have all your friends enter your booking reference number (TF__-___) into the group code box when making their booking.

If you have all already booked but not grouped your bookings, then email bookings@tangerinefields.co.uk with the booking reference numbers, and names the bookings were made in, for all your group and we will link all the bookings together so you are pitched together.

We are unable to pitch tents in groups with boutique accommodations (tipis, yurts, etc) but we will do our best to have you pitched as close as possible

Can my friends who have not booked a tent visit us in the Tangerine Field?

Sorry, but for security reasons and so that we can control the use of the services provided within our field, only people who book pre-pitched accommodation will be allowed into the Tangerine Field where we offer the Added Juice Service.

Your friends can visit you at your tent if you have booked for a non-added juice festival.

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Exclusive

Group bookings book anytime & get pitched with your mates!

Just add their booking details & get pitched together at the festival

Festival tickets are not included in the price