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Frequently Asked Questions

21. Why did I not receive a confirmation email?

Please check your spam/bulk/junk/quarantine email folders for your confirmation email. You can also view/download/screenshot your booking confirmation by logging in to 'My Account'.

If you still cannot find your confirmation please email [email protected], stating the festival you are attending with the email address you used to book, and we will re-send your booking confirmation.

22. Can I change or add items to my booking?

To add an extra tent or any accessories (airbeds, sleeping bags, bedding bundles) to your original booking, please book them via our booking page. Enter your booking reference number (i.e TF-1234) in the Group Booking Code of the check out page. There is no fee to add items to your booking in this way.

To change your booked accommodation (ie. change your order from a StarDom to a Bell Tent) please email [email protected] with your booking reference number, the festival you are attending and details of what you wish to change your booking to. You can change your booking for an administration fee of £10.00, plus the difference in the cost of the accommodation price.

Please also refer to our terms and conditions if you are looking to cancel part of your booking. (ie to change your order from a StarDom to a FreeDom tent – you will be charged an administration fee of £10 plus a % fee of the refunded amount)

Refunds are subject to our Terms and conditions:

Please refer to our T&Cs - The clauses 1.25 to 1.26.3 apply to all events except Glastonbury Festival where clauses 1.27 to 1.27.3 apply. Click here for our T&Cs

23. Why can't I see my order in My Account?

Only orders that have been made whilst you are logged into your account are visible on your account dashboard. If you created the order as a guest, you will not be able to view your order, but you should still receive the booking confirmation. Bookings cannot be retrospectively linked to your account.

25. What can I / can’t I bring?

What you can and cannot bring to a festival (ie Gazebos, Food, Drink, Gas Stoves, BBQs etc) varies from festival to festival. We follow each festivals guidelines and you must check the festival website for what is, and what is not, allowed to be brought into the campsite.

26. Can I bring my dog to the Tangerine Campsite?

Sorry, but we do not allow pets within the our campsites.

27. What items do you recommend to bring?

Campsites can be dark and noisy at night so we recommend you bring ear plugs and a head torch / camplight (or use your phone!) If you like to sleep in, then an eye mask will help with the morning sunshine. And extra blankets and thermal underwear to keep you warm if you feel the cold. Wellies for the rain and sunscreen for the Sunshine. Most of all, bring a smile and a sense of adventure for the weekend of music of fun that lies ahead!

24. Why am I having an issue logging into my Tangerine Fields account?

Please note that all fields are case sensitive. If you have further problems an alternative password can be sent to you that should refresh your account. To do this please visit the below URL -

If your account was created before 2020 it will now be inactive. Please create a new customer account on our website and make your bookings whilst logged into your new account.

If you have recently created the account and cannot login, it is possible that the account has been created with a typo, in which case please contact us with your name and we will try to locate the account.

28. Where can I park my car?

The festival* provides a car park for all ticket holders. Check the website of the festival you are attending for travel information and costs of parking passes where applicable.

*Tangerine Fields provides car parking for Hay Festival, Glastonbury & RIAT

The car parks are for Tangerine Fields customers only for these festivals and will be in an adjacent field to our campsite. You must purchase a Car Parking Pass from the Tangerine Fields website prior to arrival to guarentee your space. Please refer to the car parking information on the booking page of each of these festivals.

You will not be able to park your car next to your accommodation.

29. Can I pitch my own tent in the Tangerine Field?

You can book self-pitching space with Tangerine Fields at Hay Festival and RIAT only. At all festivals where we are located in a private field only people who book pre-pitched accommodation will be allowed into the Tangerine Fields campsite, we do not provide space for people to pitch their own tents.



Group bookings book anytime & get pitched with your mates!

Just add their booking details & get pitched together at the festival

Festival tickets are not included in the price