Frequently Asked Questions

Please check your spam/bulk/junk/quarantine email folders for your confirmation email. You can also view/download/screenshot your booking confirmation by logging in to 'My Account'.

If you still cannot find your confirmation please email [email protected], stating the festival you are attending with the email address you used to book, and we will re-send your booking confirmation.

To add an extra tent or any accessories (airbeds, sleeping bags, bedding bundles) to your original booking, please book them via our booking page. Enter your booking reference number (i.e TF-1234) in the Group Booking Code of the check out page. There is no fee to add items to your booking in this way.

To change your booked accommodation (ie. change your order from a StarDom to a Bell Tent) please email [email protected] with your booking reference number, the festival you are attending and details of what you wish to change your booking to. You can change your booking for an administration fee of £10.00, plus the difference in the cost of the accommodation price.

Please also refer to our terms and conditions if you are looking to cancel part of your booking. (ie to change your order from a StarDom to a FreeDom tent – you will be charged an administration fee of £10 plus a % fee of the refunded amount as detailed below)

Refunds are subject to our Terms and conditions:

1. If the booking is cancelled 14 days or more prior to rental start date a cancellation fee of 10% of the prepaid rental amount will apply.

2. If the booking is cancelled 7 days or more prior to rental start date a cancellation fee of 50% of the prepaid rental amount will apply.

3. No refunds shall be given if the reservation is cancelled less than 7 days prior to rental start date or if you fail to arrive at the event on the rental start date and fail to notify Tangerine Fields in advance of this date.

Only orders that have been made whilst you are logged into your account are visible on your account dashboard. If you created the order as a guest, you will not be able to view your order, but you should still receive the booking confirmation. Bookings cannot be retrospectively linked to your account.

What you can and cannot bring to a festival (ie Gazebos, Food, Drink, Gas Stoves, BBQs etc) varies from festival to festival. We follow each festivals guidelines and you must check the festival website for what is, and what is not, allowed to be brought into the campsite.

Sorry, but we do not allow pets within the our campsites.

Please note that all fields are case sensitive. If you have further problems an alternative password can be sent to you that should refresh your account. To do this please visit the below URL - https://www.tangerinefields.co.uk/customer/account/forgotpassword/

If your account was created before 2020 it will now be inactive. Please create a new customer account on our website and make your bookings whilst logged into your new account.

If you have recently created the account and cannot login, it is possible that the account has been created with a typo, in which case please contact us with your name and we will try to locate the account.

Campsites can be dark and noisy at night so we recommend you bring ear plugs and a head torch / camplight (or use your phone!) If you like to sleep in, then an eye mask will help with the morning sunshine. And extra blankets and thermal underwear to keep you warm if you feel the cold. Wellies for the rain and sunscreen for the Sunshine. Most of all, bring a smile and a sense of adventure for the weekend of music of fun that lies ahead!

The festival* provides a car park for all ticket holders. Check the website of the festival you are attending for travel information and costs of parking passes where applicable.

*Tangerine Fields provides car parking for Hay Festival, Glastonbury & RIAT

The car parks are for Tangerine Fields customers only for these festivals and will be in an adjacent field to our campsite. You must purchase a Car Parking Pass from the Tangerine Fields website prior to arrival to guarentee your space. Please refer to the car parking information on the booking page of each of these festivals.

You will not be able to park your car next to your accommodation.

You can book self-pitching space with Tangerine Fields at Hay Festival and RIAT only. At all festivals where we are located in a private field only people who book pre-pitched accommodation will be allowed into the Tangerine Fields campsite, we do not provide space for people to pitch their own tents.